PMO Headquarters

Mr. Cathy President and COO of Chick-Fil-A sent each store owner–1,500 of them–a shoe brush. This was to emphasize the point that they should symbolically clean the shoes of each customer–meaning get dirty and work hard to provide customer service, because it won't come from writing a memo about it. He also stood on stage in front of all of his employees and cleaned the shoes of several of the men around him. He was showing them by example the principles of Servant Leadership. Read the rest of this entry →

Welcome to the PMO HQ.  Here we are going to talk about setting up, running, monitoring, delivering and closing programs.  It will be a mixture of Case Studies, step by step instructions and also frame works that you can use right away.  Read the rest of this entry →